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| Q: |
I want to buy from Terminal Supply Co., how do I get started? |
| A: |
It's simple, if you already know what you would like to order click on the "Quick Order" button on the homepage. If you have a Visa, Master Card or American Express, we can accept your order immediately over the phone from 7:30am to 5:00pm EST, when you call 800-989-9632.
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| Q: |
How do I establish an open line of credit? |
| A: |
Call us toll-free at 800-989-9632 and we will fax or mail you an open account form. Once we receive the application, it takes 2-3 days for approval.
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| Q: |
How do I check stock on an item? |
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Our two main warehouses in Troy, MI have over 40,000 square feet of products. Call us at 800-989-9632 and we'll physically check for the parts that you need. We can also hold those items until we receive your order. Or online, you can contact us via the Inventory Request form and we will get back to you with an answer.
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| Q: |
How do I find the cost of an item? |
| A: |
Feel free to click on the "Quick Quote" button on our homepage for pricing on any of our products, or call us toll-free at 800-989-9632.
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| Q: |
How quickly do you ship my order? |
| A: |
Your order will be shipped out as soon as possible, most will go out the same day. For overnight or urgent orders we can guarantee shipment up to 3:30pm EST.
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| Q: |
Where are your locations? |
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Our main office is located at 1800 Thunderbird, Troy, MI. We also have branches located in Athens, GA, Chicago, IL, Cleveland, OH, Grand Rapids, MI, Indianapolis, IN, Minneapolis, MN, St. Louis, MO. For more information on all of our seven branches visit the locations section of our website. Each of our locations offer will-call service and plenty of inventory.
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| Q: |
What is your return policy? |
| A: |
We will accept returns for up to 30 days from the ship date of standard products. After 30 days, the product is subject to a 20% restocking charge. Special ordered products are non-returnable. Contact customer service for returns.
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| Q: |
Do you offer on the spot service? |
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Our outside sales force covers 16 states throughout the Midwest and the South. We offer bin replenishment services and personal attention to our 15,000 customers with a team of over 50 sales representatives. Contact us at 800-989-9632 to see if we are in your area.
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| Q: |
What if I can't find what I'm looking for in your catalog? |
| A: |
Just ask us. We stock thousands of parts that we don't show in our catalog. For instance, we have over 500 Packard terminals and connectors available for immediate shipment. We also have an experienced sourcing staff that works tirelessly to help our customers get the products that they need. Please contact us with any of your product needs and we'll do our best to fulfill them.
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| Q: |
Is there a minimum on the orders I place? |
| A: |
Yes, we do ask that all orders are a $25 minimum.
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